Site search improves content & avoids mistakes

Visitors to your website who use the internal site search engine are offering you a gift; an explicit intention to find information.

It’s a gift I recommend you accept with grace.

Here’s 3 things you can do to benefit from your visitors’ largesse, using internal site search analytics.

First, understand what site search is and why you should be analysing it right now.

Continue reading “Site search improves content & avoids mistakes”

The case for video on your NFP website

The dynamic combination of words and images makes video a compelling medium; you can communicate a lot in a short amount of time and video can be used in creative and appealing ways: think Dumb Ways to Die and Beyond Blue’s exceptional sub-website, Man Therapy both witty and very high quality.

As a not-for-profit organisation you may be wondering, “how should we do online video?”. Communication managers and social marketers are concerned about costs and video’s effectiveness as an online medium; is it worth the time and money to deliver video online? Here’s how to conduct a trial and make a case for video on your site.

I suggest your donations page is a good place to start. Why? Continue reading “The case for video on your NFP website”

Read this. Now.

Steve Jobs Read this
  • Jakob Nielsen on realistic and achievable research and UX evidence:  “Make no mistake: if you require perfection you’ll have no research. Go with some data, because it’s much better than guessing. “
  • Gerry McGovern on online strategy and how to do it: “Most companies and their top executives … cannot explain coherently how their actions should lead to superior performance.”
  • New Deloitte research finds that if a small business has high levels of ‘digital engagement’… it is twice as likely to be growing and will be earning two times more revenue per employee.